Shipping and return policies for Section Records
- Shipping Info
All orders are charged at the point of order, and are sent out by first class mail or priority airmail within 24 hours. These are non trackable services.
The time that your order takes to arrive depends on your distance from the UK, and on the efficiency of your local postal service.
Please note that these times are only estimates.
UK and Northern Ireland: delivery normally takes 1-2 working days.
Western Europe: 3-5 working days.
Eastern Europe: 5-15 working days.
Rest of the world: 5-9 working days.
Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) this can take longer. If you have not received your parcel within 28 days of your order confirmation email (10 days for UK customers and 6 weeks for France, South America and all African countries), then you should contact us on firstname.lastname@example.org quoting your order number, and we will refund or replace the order as required.
- Return Policy
If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.
All we ask is that you inform us by email or post and return the product within 14 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.
Returns must be made within 14 working days of delivery.
You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.